Tuesday, February 26, 2013

Ten Hup!

In the Army & Air Force they have 3 General Orders for their troops.
In the Marine Corps & Navy they have 11 General Orders.


These General Orders are like basic instructions for each and every troop, governing their actions in various situations.

Here at RTD we have our Ten Commandments.
Please keep the uproar to a low murmur.
I'm not being blasphemous, I'm simply making a light hearted joke.
I have the utmost respect for our Lord/God's Ten Commandments.
Apologies to the overly sensitive aside, back to our Ten Commandments!
Like the Military's General Orders, our Ten Commandments govern our actions in various situations.
Here they are:
 

1) Our Passengers:
Are the most important people in our business.

2) Our Passengers:
Are not dependent upon us, we are dependent upon them.

3) Our Passengers:
Are not an interruption of our work, they are the purpose of it.

4) Our Passengers:
Do us a favor by giving us the opportunity to serve them.

5) Our Passengers:
Are not outsiders to our business, they are our business.

6) Our Passengers:
Are not cold statistics, they are human beings with feelings and emotions just like you and me.

7) Our Passengers:
H
ave particular needs, it is our job to satisfy those needs.

8) Our Passengers:
Are not persons to argue or match wits with, NO ONE ever won an argument with a customer.

9) Our Passengers:
Should always be treated with courtesy.

10) Our Passengers:
Are so satisfied with how we do our jobs pleasantly & helpfully that they will take The Ride again and again.

LOL - keep in mind that these are OUR Ten Commandments (RTD) - I can't and won't speak for the private companies!

Out on the "Parade Deck" you can find hundreds of Drivers each morning marching around with window squeegees in one hand and ticket punches in the other.
Shouting Cadence & our Ten Commandments:

"Route Fifteen ELL rolling down the street,
Picking up Passengers and filling up the seats...."



As Always, "Welcome aboard, Find your seats, At Ease Privates - Let's Roll!"

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